Privacy Policy

1. Who we are and what we do

1.1 We are Piatto Pro, and our address is Corrazóne Panadans CUSAT, Kalamassery, Kochi, Kerala 682022, India, with email contact [email protected] (“Piatto Pro”, “we”, “us”, “our”). Piatto Pro provides the following products and services (“Products”): Piatto Pro POS, a cloud-based restaurant and business management solution.

1.2 In providing the Products, Piatto Pro will process personal data. This document sets out how Piatto Pro processes personal data, including personal data collected when you use our website and Products (together, the “Services”).

2. What does this policy cover?

2.1 Piatto Pro takes your data seriously and processes it under applicable laws and regulations. Piatto Pro acts as the ‘controller’ (i.e. the party responsible for deciding how your data is processed) and has adopted this privacy policy (“Policy”) to establish and maintain the privacy and security of your data. This Policy sets out the types of personal data we collect; how and why we collect and use it; how long we keep it; how, when, why and with whom we share it; the rights and choices you have; the security measures we apply; and how we may contact you and how you can contact us.

2.2 By accepting this Policy and submitting any personal data to us, you agree that we may collect, use, disclose and retain such data in accordance with this Policy and as permitted or required by law. If you do not agree, please do not provide any personal data to us.

2.3 We may not be able to respond to you, provide the relevant Services, or deal with your enquiries unless you provide the personal data set out or referred to in this Policy.

3. What personal data do we collect about you, and how?

3.1 We collect the content, communications and other information you provide when you use our Services. This includes your name, email address, phone number, business name (if applicable), location/country, and payment information (if relevant).

3.2 We also collect: Usage, how often you use our Services, pages visited and interactions; Device Information, device model, OS, software version and IP address; and Your Opinions, reviews or feedback you submit.

4. Cookies

4.1 We use cookies to collect personal data, such as IP address, to improve your experience and personalise content.

5. Where do we collect personal data from?

Directly from you; via cookies on our website; and through CCTV if you visit our office.

6. How and why do we use your personal data?

6.1 We use your data to communicate with you, provide and improve Services, process payments, market relevant offers (with your consent), and secure our systems and comply with laws. Additional purposes include training, analysis, dispute resolution and internal operations.

7. How long do we keep your personal data?

7.1 We retain personal data only as long as necessary for the purpose for which it was collected or as required by law. Once no longer needed, it will be securely erased.

8. Who do we share your data with?

We may share your data with our group businesses, third-party service providers, government authorities, consultants, contractors and employees, and banks and payment processors.

9. Third-party links and features

9.1 Our website may contain links to third-party websites or integrations. We are not responsible for how they handle your personal data.

10. Storage and international transfers

10.1 We comply with all applicable laws regarding international data transfers.

11. Security of your personal data

11.1 We take appropriate measures to secure your data and protect it from unauthorised access.

12. Changes to this policy

12.1 This policy may be updated at any time. Changes take effect immediately upon publication on our website or via direct communication.

13. Your rights

13.1 You have rights under applicable laws regarding access to, correction of, and deletion of your personal data.

14. How can you contact us?

If you have questions or concerns about how we process your personal data, contact us at:

Privacy at Piatto Pro
Corrazóne Panadans CUSAT, Kalamassery, Kochi, Kerala 682022, India
Email: [email protected]